Building a brand new home is one of the most exciting decisions you can make – but it’s also one of the biggest, with a lot of moving parts.
Knowing the right questions to ask before you begin can help you feel prepared, informed, and confident throughout the process.
This guide covers ten essential questions to ask any builder, so you can go into the process feeling empowered and supported, not overwhelmed.
- How long have you been in business, and how many homes have you built?A builder with a proven track record brings valuable insight, stability, and expertise. They’ve adapted to industry changes, perfected their processes, and consistently delivered quality homes that last. With over 20 years of experience and hundreds of completed projects across Victoria, Melbourne Homes has built a solid reputation for reliability, craftsmanship, and genuine care.
- What does your base price include, and what costs extra? It might seem like a simple question, but not all builders offer a clear answer. Be sure you understand exactly what’s included in the advertised price — such as flooring, lighting, driveways, and landscaping — and what’s considered an upgrade. At Melbourne Homes, transparency is key. Our upfront pricing gives you confidence and clarity from the start, without unexpected costs or fine print surprises later on.
- Are site costs fixed or just estimated? Site works can quickly blow out your budget if they’re not clearly defined upfront. Ask your builder whether they offer fixed pricing on key elements like earthworks, slab preparation, drainage, and council requirements — including temporary fencing. At Melbourne Homes, we offer comprehensive Fixed Site Costs, meaning the price you’re quoted from the start is the price you pay — no surprises.
- What’s your average build timeline, and how will I be kept updated? Delays can happen, but consistent communication makes all the difference. Ask your builder how long it typically takes from contract signing to handover, and what systems are in place to keep you informed. At Melbourne Homes, we make the process transparent with regular updates to guide you every step of the way.
- Can you help me find land that suits my home design? Still searching for the perfect block? A builder with strong relationships across land estates can help you secure land that suits your chosen home design. Thanks to our close partnerships with land developers, Melbourne Homes can assist in matching your dream home to the right lot — saving you time and making the journey smoother.
- What kind of customisation is available, and how does the process work? A great design starts with a solid floorplan — but it should adapt to your lifestyle. Ask your builder about the extent of customisation offered during the design phase. At Melbourne Homes, we offer a wide range of floorplan options and upgrades, so you can tailor your space to suit your needs — whether that’s a home office, extra bedroom, or extended alfresco for year-round entertaining.
- Can I visit your display homes, and are the finishes shown included? It’s easy to fall in love with a display home, but don’t assume everything you see is included. Always ask what’s standard and what’s considered an upgrade. At Melbourne Homes, our display homes are designed to showcase both standard inclusions and optional upgrades. Our Sales Consultants will clearly outline what’s included in the base price — so you know exactly what to expect.
- Which suppliers and materials do you use? From flooring to fixtures, the quality of materials and brands used in your build makes a big difference. Be sure to ask your builder about the suppliers they partner with. Melbourne Homes works with trusted, reputable brands — offering you quality finishes that last, along with strong after-sales support and warranties.
- What warranties and aftercare services do you offer? A good builder stands behind their work. Ask about the structural warranty and any post-settlement services. Melbourne Homes offers market leading structural guarantee and a detailed post-handover inspection around three months after you move in, giving you peace of mind and prompt attention to any early issues.
- Where can I see reviews or hear from recent customers? Customer reviews give real insight into what building with a company is actually like. Ask where you can find recent, verified feedback. Melbourne Homes proudly shares customer testimonials and independent reviews on our website and social media.
The right questions lead to the right builder, and informed decisions create better homes. Speak with our team to see how Melbourne Homes delivers clarity, confidence and care—every step of the way.
