- Email: enquiries@melbhomes.com.au
Our CUstomer Promise
It’s not about being the biggest; it’s about being the best.
10
Years of
experience
At Melbourne Homes, we’re committed to going above and beyond for our customers at every stage of the journey. From your first visit, our expert team is focused on delivering a smoother, more rewarding home building experience.
We back this commitment with our Customer Promise—a written pledge to put your experience at the centre of everything we do. From choosing your floorplan to stepping into your finished home, our goal is to make the entire process seamless and stress-free.
Our commitment to you
We make building your dream home an enjoyable and rewarding experience.
- Communicating with you in the way you choose
- Welcoming your feedback throughout the process
- Addressing issues promptly
Service
Our commitment to service
We’re committed to delivering outstanding service at every stage by:
- Communicating with you in a polite, clear, and honest manner
- Assigning dedicated, experienced team members as your main points of contact
- Keeping you informed with regular construction updates and follow-ups for 14 days after settlement
- Clearly outlining the entire building process from the beginning
Responding to your general enquiries within one business day
Quality & Issue Resolution
Our commitment to quality
We aim to deliver a home that exceeds your expectations by:
- Delivering a display home quality build, on time
- Conducting several on-site inspections throughout construction
- Providing a quality assurance inspection
- Providing easy to understand documents
Our commitment to Issue Resolution
We make issue resolution easier by:
- Promptly attending to all issues and disputes with transparency
- Creating opportunities to discuss all issues openly and fairly
- Answering your query with a formal response within 7 working days
